Account Manager

Are you an experienced account manager in telecommunications, networking security, with experience in network/security solutions such as SD-WAN or SASE/SSE? Do you get energy from working with international clients? Do you enjoy sparring with clients about how we can help them better and offer them the right solutions? Then keep reading.

A brief introduction

At Momentum EMEA, we make people happy with our solutions. We do this by truly seeing them — with personal attention, responsibility, and genuine involvement. We know how good it feels when something is different and better than "business as usual" — and that is exactly the difference we want to make every day. Our smart, flexible, and service-oriented way of working is the foundation for everything we do: how we collaborate, which tools we choose, and how we keep our promises. Our people are solution-oriented service heroes who work every day to bring clients a spark or a smile. Because happy clients — that's what we do it for.

Momentum EMEA is part of Momentum (US headquartered) and we are expanding. We’re executing an international growth strategy. This is why we acquired Denmark based Secher Security in 2025. Our Danish business is growing and we are looking for a Account Manager.

Your mission as Account Manager

As Account Manager, you are the consistent face for our customers, before, during and after delivery. You make sure customers not only stay satisfied, but also grow, in trust, in experience and in revenue. You own the full in-life journey: you monitor progress, spot bottlenecks before the customer raises them, and identify opportunities before the customer asks for them.

You are, first and foremost, an advisor and relationship manager: with genuine attention, a sharp sense of timing and a touch of Disney magic, you translate customer needs into actions, upsell opportunities and renewals that aren't a coincidence but the logical result of your approach. You know exactly what's going on across sales, delivery and support, and connect those worlds from the customer's perspective.

Growth and customer satisfaction aren't opposites for you, but two sides of the same coin: happy customers who stay, want more and recommend you to others.

Proposed responsibilities:

• You build and maintain customer relationships like a rollercoaster designer: you plan, maintain and refresh the customer journey so customers keep wanting to get back on
• You own the in-life experience: you monitor progress on projects and tickets, spot bottlenecks before the customer raises them, and ensure clear communication to both customer and team
• You spot and orchestrate upsell and renewal opportunities: you know when to act, what to offer, and how to prevent risks like churn before they arise
• You carry your own revenue target for growth within your existing account portfolio and manage progress against it yourself
• You build and maintain account plans for your focus accounts, with clear goals, actions and growth opportunities, discussed during periodic reviews
• You translate customer feedback into concrete improvement actions within the team, backed by customer data, incidents or feedback

What's in it for you?

We believe happy employees lead to happy clients. This starts from your very first introduction meeting. We want to know what matters to you. What are you specifically looking for in your new role and employer? If that aligns with what we can offer, we'll continue the conversation. Fit within the team is important, so a direct colleague will join one of the interviews.

At Secher Security, you get a great deal of freedom and are expected to take ownership. This creates a team that is there for each other and for the company. You know you can count on each other. There is a lot of laughter and you are well taken care of. Communication is open and honest, and you are genuinely listened to.

The business side — equally important:

• Attractive bonus conditions and competitive salary
• Company car with parking space
• Good secondary benefits, including a solid pension plan supplemented by additional insurance
• Laptop and phone of your choice, additional screen for at home
• Home internet allowance
• Product-specific training plus a personal development budget
• Flexible working hours and location (remote work)

Requirements

What knowledge and experience do you bring?

• Experience (>5 years) with companies that operate internationally and are complex in structure. You are not fazed by a central P&L or fragmented DMU
• Experience selling network management SD-WAN or networking security (firewalls) or managed IT services
• Experience working at both larger organisations (>200 employees) and smaller ones (<50 employees)
• Experience selling connectivity solutions (voice and data) is a bonus
• Fluent in Danish and English, both written and spoken; international organisations are your bread and butter
• You are a self-directed, proactive, results-oriented professional who can work autonomously but also appreciates being part of a team
• You are flexible, service-minded, thoughtful, analytically strong, and take ownership
• You are hands-on: you close deals, call prospects, get things done
• You are reliable — when you say you'll do something, everyone knows it will happen
• You are client- and above all relationship-oriented, with a focus on personal contact